Terms and Conditions
1) ABOUT US
Country Publications Limited is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Dalesman Publishing Ltd
Tel: 01756 701 033 (International +44)
2) MAKING A PURCHASE
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, MasterCard and Maestro. We do not charge for any item until we are sending for despatch. Backordered items are not charged until they are ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
3) SHIPPING AND HANDLING
Goods will be shipped by the equivalent of second class mail or local equivalent, additional charges may be levied for special requests to make faster deliveries.
Many orders are delivered within 10 days but we request that you allow 28 days for delivery to ensure postal services are able to process the parcel.
4) DELIVERY SCHEDULE
We will deliver many orders within 10 days but please allow up to 28 days for delivery.
5) BACK ORDERS
If your item is not in stock, where possible we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
6) TAX CHARGES
For orders from the UK or the European Union, 17.5% VAT is added. Most of our products are VAT exempt so please do not assume that any deduction can be made for overseas deliveries.
7) RETURNS POLICY
Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.
8) REACHING US
If you need to reach us, please email us using the link on the store page, alternatively, you can call on Tel: 01756 701 033 (International +44) or 01756 701 326 (International +44) or write to us at Dalesman Publishing Ltd, The Gatehouse, Skipton Castle, Skipton, North Yorkshire, BD23 1AL.
We guarantee the quality of product delivered to you. All of our products come with a quality guarantee and any defective products that are delivered will be replaced free of charge, goods returned for any other reason are subject to being returned in a merchantable quality and fit for resale.
10) CREDIT CARD SECURITY
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
11) REMITTANCE TERMS
All product and service sales via our web site require that payment by a suitable credit card is made in advance. We do not offer other terms of payment for these sales
12) UNSOLICITED MATERIALS
Country Publications Ltd does not accept responsibility for loss or damage to unsolicited drawings, paintings, photographs or manuscripts. The cost of returning such material must be paid for by the original sender. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any other means without the written permission of the publisher. Photocopying or other reproduction without the publisher’s permission is a breach of copyright and action will be taken where this occurs. While the publishers will use every endeavour to ensure that advertisements which appear are accurate and reliable, we cannot be held liable for any loss or inconvenience incurred by readers.